Onboarding Specialist

Onboarding Specialist

Job Description: 

 

As the Implementation Specialist, you will be responsible for configuring and implementing new customer accounts within the Buku software. You are cognizant of customer accounts and actively identify updates to implement to ensure functionality per customer requirements and satisfaction. As the Implementation Specialist, you will engage in collaboration with other departments including R&D, QA teams, and customer success. You are the translator of technical terminology to everyday end user language for customers and success managers during meetings. If you are a forward thinking, customer focused individual with a passion for system configuration, we would like to hear from you. 

 

Responsibilities: 

• Configure new customer accounts and any needed integrations with Buku software and improve upon existing accounts to ensure successful implementation of customer base
• Develop and present customized demonstrations & presentations to both quantify and qualify products and services, benefits, opportunities and clear next steps
• Gather technical requirements based on customer business processes and ensure project requirements are executed 
• Develop and maintain an effective and productive relationship with customers in preparation for go-live, build confidence as their trusted advisor as they begin using our products 
• Deliver on expectations and goals, due dates and deliverables, to ensure timely completion of projects  
• Work in concert with customer success managers and hold regular customer discussions to address issues or concerns with all their shipping and SaaS business needs
• Troubleshoot and resolve technical problems  
• Manage and upload large sets of customer data in a live production environment   
• Collaborate with R&D and QA teams on issues, escalations, and potential product enhancements
• Provide additional support to customers on the use of Buku software to enhance customer knowledge base  
• Demonstrate strategic thinking and effective communication by translating technical terminology to everyday end user language for all learners  
• Assist in improving internal procedures and developing new processes to increase efficiencies and overall customer satisfaction levels   

 

Minimum Qualifications:

• Bachelor’s degree in Information Systems, Business Administration or related field  
• 1-3 years’ experience in system configuration, vendor management, and data analysis  
• Demonstrate strong problem solving and troubleshooting ability  
• Excellent oral and written communication skills  
• Proven ability to present information effectively to all levels  
• High level of professionalism and a focus on customer satisfaction   
• Ability to adapt quickly to new technologies and processes   
• Proficiency using standard software applications   
• Highly motivated, flexible, and self-sufficient   
• Outstanding organizational skills  
• Ability to be a positive team player, willing to grow and change  

Preferred Qualifications:

• Highly proficient in Excel and Microsoft Office suite
• Experience in tech companies and startups is a huge plus